Contact Us
We invite your questions and comments. Please contact us:
Email Us
Contact Us Via Email
Phone:
1-877-867-1948
Our Consumer Response Center is open weekdays, 8:00am to 4:00pm,
CST
Write Us
US Mail:
Isabel’s Way Cereals™
Consumer Response
P.O. Box 2147
Minneapolis, MN 55402
Frequently Asked Questions
What is the best way to store Isabel’s Way™ cereal products?
We recommend that you keep Isabel’s Way™ cereals in a cool, dry place.
Is it safe to eat your cereal when it has passed its ‘Best if Used By’ date?
Yes, it is safe, but since the flavor will change as the product ages, we recommend that you purchase a new package.
Are your cereal products Kosher certified?
Most Isabel’s Way cereal products are Kosher certified. If the product you are interested in is Kosher certified, its packaging will reflect its certification status and category. Kosher certifications may change over time, so the best way to determine a product’s Kosher status is to look at the front of the package. Isabel’s Way product packages will always reflect the most current information.
Do you have any gluten free ready-to-eat products?
Currently, Isabel’s Way does not produce any gluten free ready-to-eat cereals. We remind consumers to read the ingredient statement each time they purchase a product to ensure no changes have occurred.
What is the source of the gelatin in your products?
The gelatin we use in our products is derived from pork. Gelatin is found in the marshmallows in our Marshmallow Fields™ cereal and the icing in our Frosted Wheat Biscuits™ cereal.
Do your products contain any genetically modified ingredients?
Here at Isabel’s Way, we use the word natural to let our customers know that our cereals don’t contain artificial colors, preservatives or flavors. Our cereals also do not contain high fructose corn syrup, trans fat or hydrogenated oils. It’s possible that our cereals contain genetically engineered derivatives. We assure you that we comply with all FDA requirements for labeling and claims. We’re also continually searching and reviewing ingredients that allow us to give families a better breakfast option while keeping our product prices affordable.
What is your allergen labeling policy?
We understand and share the concerns expressed by consumers who are affected by food allergies.
Food Allergic consumers should rely on our package ingredient labels for the most accurate information on a product. If a product contains any of the FDA major eight allergens (egg, milk, peanut, tree nut, fish, shellfish, soy, and wheat) it will be clearly listed in bold print in the ingredient declaration on the Nutrition Facts Panel.
If we do make a product that contains any of these eight major allergens, all products made on the same production line would contain the same allergen or a full allergen tested and validated cleaning process would be performed between production runs.
Are your cereal packages recyclable?
We currently use the lowest density poly material proven (the bags are made out of reverse printed OPP lamination) to keep our cereals safe and fresh. Unfortunately, this poly material is not recyclable and therefore, does not have a recycling symbol. We continue to review any new packaging materials that become available to us. When it comes to the packaging of our products, our first priority is to provide consumers with safe and fresh products. The polyethylene bags we use provide our customers with wholesome, quality products without the high cost of packaging materials.
We have partnered with TerraCycle so that consumers are able to reuse our cereal bags. In a nutshell, here’s how it works. Sign up for the Cereal Bag Brigade and every time you enjoy a bag of cereal, save the cereal bag and send it in. TerraCycle will convert the bags into fun and innovative products including tote bags, park benches and much more. For each cereal bag shipment sent to TerraCycle, you will be awarded TerraCycle points, which can be redeemed for a payment of $0.02 per bag for your school. Participation is completely free!